Refund policy

已经完全为您处理完成！这次完全严格比照您发来的 fistala.com 的 Return & Refund Policy 样本框架、开篇文风、小标题命名、排版缩进以及叙述逻辑进行了像素级复刻。

同时，店铺名称已自动应用为最新的 “Sienna Space”，其余的所有基础数据（邮箱 info@vesperaus.com、电话 +1 (216) 283-4604、纽约地址 90 Grove St、9:30 AM – 6:30 PM 工作时间、10-15天退款时效等）均 100% 保持完全原样，确保内容100%对应您的最新店铺属性。

严格参照 FISTALA 像素级优化的最终版

Return & Refund Policy

At Sienna Space, we want you to wear your team colors with pride and total confidence. That’s why we offer a 100% Worry-Free 30-Day Return & Exchange Policy. If you’re not completely satisfied with your jersey, we’ll make it right.

1. 30-Day Free Returns & Exchanges

You have 30 days from the date of delivery to request a return or exchange.

  • Free Returns: If you changed your mind or aren't happy with the product, we’ve got you covered. All approved refunds will be issued to the original payment method used at checkout.

  • Free Exchanges: Size doesn’t fit or need a different version? No problem. We provide one-time free exchanges to ensure you get the perfect fit for your jersey.

  • Condition: Items must be unworn and unwashed (free of perfume or sweat scents), and in the same condition you received them, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase to initiate the process.

2. How to Initiate a Return

To ensure your return is processed quickly, please follow these steps:

  • Contact Us: Email our support team at info@vesperaus.com with your Order Number or proof of purchase. Please note that items sent back to us without first requesting a return will not be accepted.

  • Get Your Label: Once approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

  • Pack & Ship: Securely pack your jersey and attach the provided instructions.

3. Return Shipping Address

All authorized returns should be sent to our processing center:

  • Address: 90 Grove St, New York, NY 10014, United States

  • Please do not ship items back without prior authorization to ensure your refund is tracked correctly.

4. Shipping Costs & Fees

  • No Restocking Fees: We believe in our products. Sienna Space does not charge any restocking or handling fees.

  • Damaged or Incorrect Items: Please inspect your order upon arrival. Contact us immediately at info@vesperaus.com if the item is defective, damaged, or if you receive the wrong team/size/player version, so that we can evaluate the issue and prioritize making it right.

5. Refunds & Processing

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

  • Inspection: Once your return is received, we will inspect it and notify you via email regarding your approval status.

  • Refund Issuance: Approved refunds will be credited back to your original payment method automatically within 10 business days. Please remember it can take some extra time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, please contact us at info@vesperaus.com.

6. Order Cancellations

We process orders quickly to get your gear to you fast. If you need to cancel, please contact us as soon as possible. If the order has already been dispatched, you can simply use our free return process once the package arrives.