Shipping policy

Shipping Policy

At Sienna Space, our goal is to deliver your favorite jerseys to your doorstep as quickly and efficiently as possible, no matter where you are in the world. We offer Free Worldwide Shipping on every single order, with no minimum purchase required. By placing an order through vesperaus.store, you agree to the following shipping terms and procedures.

1. Order Processing & Handling

  • Handling Time: All orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday).

  • Order Cut-off Time: 5:00 PM (Eastern Time - EST). Orders placed after this time, or on weekends/holidays, will begin processing on the following business day.

  • Tracking: Once your jersey is dispatched, you will receive a shipping confirmation email and SMS containing a tracking number to monitor your package's journey.

2. Worldwide Shipping Rates & Estimated Times

We are proud to offer 100% Free Insured Standard Shipping to over 200 countries. Our estimated delivery times (including handling time) are as follows:

Destination Shipping Cost Estimated Delivery Time
United States FREE 6–11 Business Days (1-3 Days Handling + 5-8 Days Transit)
Europe & UK FREE 10–15 Business Days
Canada & Australia FREE 10–15 Business Days
Asia & Rest of World FREE 12–20 Business Days

Note: Delivery times are estimates and may vary due to carrier delays, holiday seasons, or customs processing in your country.

3. Global Delivery Partners

To ensure your jerseys arrive safely, we partner with reliable international and domestic carriers, including USPS, FedEx, DHL, UPS, and local premium postal services. We utilize specialized logistics lines and premium direct routes to ensure secure handling and efficient customs clearance before the big match.

4. Customs, Duties & Taxes

  • All-Inclusive Pricing: Our product prices are completely all-inclusive of shipping costs, with no hidden fees at checkout.

  • United States: We do not charge sales tax for orders within the USA.

  • International: For most regions, we use DDP (Delivered Duty Paid) methods, meaning we handle customs and import duties so the recipient doesn't have to face unexpected additional costs.

5. Shipping Address & Delivery Issues

  • Accuracy: Customers are responsible for providing a complete and accurate shipping address. Please ensure your apartment number, suite, or unit info is included.

  • Address Corrections: If you notice an error, contact us at info@vesperaus.com within 24 hours of placing your order. Once an order is processed and in transit, the destination cannot be modified or redirected.

  • Parcels Damaged on Arrival: If you notice your parcel is damaged upon delivery, please reject it from the courier if possible and contact our customer service immediately.

  • Missing & Lost Packages: If your tracking shows "Delivered" but you cannot locate it, please contact your carrier first. If the package has not arrived within 20 business days, reach out to us; we will investigate with the carrier and provide a resolution (replacement or refund) within 24–36 hours.

6. Order Cancellations

Orders can only be cancelled at no cost before they enter the fulfillment stage (before dispatch). If your order has already left our distribution center, please follow our Return & Refund Policy for a standard return once the package arrives.