By placing an order through Siewlih. you agree to the terms and conditions below. We have established this policy to ensure that you are fully aware of our return and refund procedures. This policy applies to the United States.

• For refunds of the returned items. we will process your refunds after we receive the items and they pass quality inspection.
  Please note that if the returned item is used. damaged. missing parts/accessories. or was damaged due to improper packaging during return shipping. the refund will be reduced to compensate for the lost value of the item.
  Please ensure you track your return package. as we can't be held responsible for lost or stolen items during transit. Proof of postage and delivery is required to process refunds.
• Please place all returned items into one package. the original barcode for each item should also be included. Please use transparent bags to individually package items without barcodes before placing them in the return package.
  After the warehouse receives the items and they pass quality inspection. the refund will be issued. If you do not receive the refund afterwards. please contact us for further assistance.
  After placing all the return items in one package. send your package back from the nearest local logistic company and syc the return tracking number to us.
  You can check the refund status of your item(s) on your order details page or through our Email or Dispute details.

1 – Our 30 Day Return and Refund Policy

• We offer 30 days free return and exchange or your money back.
• If you change your mind about the items you have purchased from us. we will refund the purchase price or exchange those products. subject to the following conditions:
  • To be eligible for a return. Your item must be a new and slightly used products (This includes products that are opened or have been slightly used) or otherwise in the same condition that you received it. It must also be in the original packaging.
  • To complete your return. we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email.
• If you request a refund. the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 7 business days once we have received the returned item and confirm that it meets the conditions above.
• If there is an issue with your return. you will also notify as to why your return was rejected and why we cannot issue a refund.
• General policy:After you sign the parcel within 30 days.and the product was unused.if it is quality problem or it's inconsistent with the description shown on our website.we could accept your return/exchange without doubt. In this case. we will refund you in full or resend the correct item for you.
  However.if it is your operation that causes the damage of the items/color/size.which result in product unserviceable. in this case we do not accept any return/exchange.
• Do you accept returns from the United States?
  • Yes. We accept returns for defective and non-defective products
• Do you accept exchanges from the United States?
  
  • Yes.We accept exchanges
• How can customers return your products(Return method)? 
  • By mail
• How will customers get the return label?
  
  • Included in the package

2 – For customer remorse:

• How many days do customers have to return a product?
  • 30 Days (Start of delivery time)
• How can customer return products condition that allow?
  • New and slightly used products
  • (This includes products that are opened or have been slightly used)
• What is the restocking fee?
  • No restocking fee
• How much will customers pay for return shipping?
  • For defective products
  • No cost
• For customer remorse
  • Actual cost of return shipping
• Refund processing time
  
  • 7 business days

3 – Refund And Exchange Policy

• Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn. damaged. washed or altered in any way.
• Items with non-returnable marks and gifts cannot be returned.
• We do not accept returned items that have been returned without proper return requests.
• We do not offer Freight To Collect (FTC) service for packages returned to us. The cost of the return (shipping and customs fees) must be borne by the customer.
• Verify your return packages before shipping. we are not responsible for any loss of return merchandise. Once we have received your returned package. we will begin to process the refund to your Siewlih account. If you need to refund in your original payment. please specify in the dispute message.

• General Return Process

• Initiate a return: Please email us at support@siewlih.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.

• Ship the item back: If your return is accepted. we’ll send you the return address. as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature. because we will not be responsible for lost return/exchange.

• Refund or exchange: when we receive your return/exchange. we will inspect the item in 7 working days and then provide a replacement for an exchange or issue a refund.

  4 – Damaged Or Faulty Items

  A. Return/exchange the product with quality problem
  Quality problems include inconsistent color. texture. and size that are shown on our website. Upon receipt of the items within 30 days. you can propose your return request. We will communicate with you to verify. and the buyer shall provide specific photos or other relevant evidence as proof. If it is our responsibility. after we receive your returned parcel. we will refund to you or refund a new item to you.
  Please note that. if it is your operation that causes the damage of the items/color. in this case we do not accept any return/exchange.
  B. Return/exchange of wrong size costume
  a If you choose the wrong size. we do not accept return/exchange.But you can purchase a new one with the correct size on our website. we will provide special offer to you.
  b If we make the costume with wrong size. we accept return/exchange.After we receive the returned item back. we will refund or exchange for you.
  c About Size: Please note that our clothes are produced in strict accordance with the size specifications on our website. and we will check each item again before shipment. Due to manual measurement. 1-3cm measurement error is acceptable. and it is not a size problem. We recommend that you choose a slightly bigger size or a little loose one.
  C. Receive the wrong product
  After you receive the wrong product. please forgive our mistakes and contact us at the first time. After we confirm that it is our problem. we will refund to you or ship the right product to you again for free. (You will need to return the items to us. and we will be reprehensible the the shipping cost)
  D. Receive products less than your order
  After you receive products which are inadequate. please forgive our mistakes and contact us at the first time.
  After we confirm that it is our problem. we will provide you refund of the unshipped product or ship it to you.

• 5 –Late or Missing Refunds

  • If you haven’t received a refund yet. first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.
  • Next contact your bank because sometimes there is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet. please contact us at support@siewlih.com or call us at +1 5312460211.

  6 –Return Shipping

  • We ship using the address provided in Customer Service – please verify that the information is accurate. Any returned orders will be reshipped at your expense.
  • Shipping costs are non-refundable. If you receive a refund. the cost of return shipping will be deducted from your refund.
  • Depending on where you live. the time it may take for your replacement or exchanged product to reach you. may vary.
  • We do not guarantee that we will receive your returned item.
  • All items must be returned within 30 days of purchase. If more than 30 days have passed then no refund or exchange is available.
  • Also. we cannot guarantee the all items will be delivered within the suggested time frame. even though we strive to do so. So please note that a late delivery can't be a reason to request for a refund.
    
    
• 7–Return Costs

  - Customers do not have to pay the return costs for defective products.

  - Customers must pay the return costs for non-defective products.

  - Shipping costs are non-refundable if the customer ordered the wrong product. If the customer orders the wrong product. the customer is responsible for the actual return shipping costs to return the product.

  - Customers return the product by mail.

  - There are no restocking fees for returns.

  - In all cases of exchanges/returns. it is required to include a video or photo of the product clearly labeled upon receipt to ensure that the product was ordered by us and clearly indicates the defect of the product.

• 8 – Customer Support:

  Address: 1929 W Lone Cactus Dr Suite 6. Phoenix. Arizona. United States. 85027
  Phone: +1 5312460211
  Email: support@siewlih.com